Team Leader

Kottak Mahindra Group has an opening for a Team Leader based in Kalyan, Mumbai. Salary is up to ₹50,000/month. 30 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. After 6 Days Offline Traning Wrok From Also Available. Languages : Hindi, English

Day-to-day work

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone polite and patient

Compensation

Salary: ₹30,000 – ₹50,000 per month, based on skills and experience.

Job details

• Location: Kalyan, Mumbai, Maharashtra
• Interview: 11:00 AM - 3:00 PM | Monday to Saturday
• Openings: 30
• Work mode: Office-based
• Timings: 10:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time

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