Telecaller

KQI Overseas Education is looking for a Telecaller to join its team in Lal Chowk, Srinagar. The pay goes up to ₹12,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

What we are looking for

• Open to freshers
• Education: 12th Pass
• Comfortable with Hindi and English, Verbal communication, Complaint handling, Typing speed
• Basic English
• Freshers can apply

Roles and responsibilities

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.

Quick facts

• Work location: Lal Chowk, Srinagar, Jammu and Kashmir
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to KQI Overseas Education. It takes less than a minute.