Helpdesk Executive

Join Kran Consulting Pvt Ltd as a Helpdesk Executive in Kanjurmarg, Mumbai. Salary is up to ₹37,000/month. There are 10 open positions. Great for first-time job seekers.

In the employer’s words

We Are Seeking A Proactive And Customer-Focused Helpdesk Executive Professional To Serve As The First Point Of Contact For Customers Seeking Assistance. In This Role, You Will Handle Customer Inquiries Across Multiple Communication Channels, Clearly Understand And Record Their Concerns, And Pass Them On To The Concerned Team For Further Action. Languages : Marathi, Hindi, English

Salary

You will be paid ₹28,000 – ₹37,000 per month.

Your responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Job at a glance

• Job location: Kanjurmarg, Mumbai, Maharashtra
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: Rotational Shifts
• Job type: Full time
• Work type: Work from office

Ready to start? Upload your resume and apply to Kran Consulting Pvt Ltd today.