Inbound Customer Service Advisor

Join Kriya Mobility Solutions as an Inbound Customer Service Advisor in Chembur, Mumbai. There are 15 open positions. You can earn up to ₹20,000/month. Great for first-time job seekers.

Employer’s description

Receive Inbound Calls From Patients/Customers.Book, Reschedule, And Cancel Appointments.Answer Queries About Hospital Services And Timings.Provide Accurate Information In A Polite And Professional Manner.Maintain Customer Records In The System.Escalate Complaints Or Complex Issues To The Concerned Department.Ensure High Customer Satisfaction. Languages : Gujarati, Bengali, Punjabi, English, Hindi, Marathi

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Gujarati, Hindi, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Gujarati, Bengali, Punjabi, English, Hindi, Marathi
• A customer-first, polite attitude

What the job involves

• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Job location: Chembur, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Work from office
• Openings: 15
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kriya Mobility Solutions today.