Relationship Officer

Krutika Education Welfare Shikshan Samiti Badnagar is looking for a Relationship Officer to join its team in Durgapur 1. Salary is up to ₹21,400/month. The team is filling 8 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Active listening, Hindi and English, Typing speed, Verbal communication
• Basic English
• Freshers can apply
• Someone polite and patient

Salary

The salary for this role is ₹16,800 – ₹21,400 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Position details

• Job location: Durgapur 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 8
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Krutika Education Welfare Shikshan Samiti Badnagar reviews applications regularly.