Customer Care Associate

Kubera Esthana Llp is looking for a Customer Care Associate to join its team in Banjara Hills, Hyderabad. Salary is up to ₹25,000/month. The team is filling 3 vacancies.

In the employer’s words

A Simple, Entry-Friendly Role Focused On Calls And Follow-Ups. You'Ll Be The Friendly Voice Connecting With Leads,Builders, Or Investors On Routine Calls, And Keeping Records Updated. Freshers Are Welcome.What You'Ll Do Make And Receive Calls To Follow Up With Leads, Builders, Or Investors Answer Basic Queries Clearly And Professionally. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English, Hindi

Skills and qualifications

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English, Hindi
• Someone polite and patient

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• You'll meet quality, call-handling and satisfaction targets.

Job at a glance

• Job location: Banjara Hills, Hyderabad, Telangana
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 3

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