Telecalling Executive

Kwikfix Auto Pvt Ltd is looking for a Telecalling Executive to join its team in Vile Parle West, Mumbai. Salary is up to ₹18,000/month.

Employer’s description

Telecalling / Customer Support, B2C Calling, Responsible For Handling Inbound And Outbound Calls, Need To Understand Customer'S Requirement Etc. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, Inbound and Outbound
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Someone customer-first and calm under pressure

Salary

You will be paid ₹15,000 – ₹18,000 per month.

Job at a glance

• Work location: Vile Parle West, Mumbai, Maharashtra
• Openings: 1
• Interview timings: 02:00 PM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 7:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Kwikfix Auto Pvt Ltd.