Customer Care Executive

Join Labcorp Diagnostics Pvt. Ltd. as a Customer Care Executive in Pitampura, Delhi. There are 2 open positions. You can earn up to ₹15,000/month.

Employer’s description

Handle Incoming Calls From Patients, Doctors, And Clients Professionally And Efficiently.Provide Information About Lab Services, Test Preparations, Pricing, And Sample Collection Processes. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• A polite, patient attitude

Salary and benefits

You will be paid ₹12,000 – ₹15,000 per month.

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Job location: Pitampura, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 8:00 AM - 8:00 PM | ( 9Hrs Shift Between mentioned time frame) Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Labcorp Diagnostics Pvt. Ltd..