Customer Care Executive

Join Lagna Sohalaa Pvt Ltd as a Customer Care Executive in Upendra Nagar Colony, Nashik. The pay goes up to ₹15,000/month. The team is filling 20 vacancies.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Verbal communication, Complaint handling and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and customer-first

What you get

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job details

• Work location: Upendra Nagar Colony, Nashik, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 20
• Work type: Office-based
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Lagna Sohalaa Pvt Ltd reviews applications regularly.