Customer Relationship Executive (Cr...

Landmark Group has an opening for a Customer Relationship Executive (Cr... based in Borivali, Mumbai. Salary is up to ₹20,000/month. There are 5 open positions.

Employer’s description

Customer Relationship Executive. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Someone polite and patient

Salary

The salary for this role is ₹18,000 – ₹20,000 per month.

Position details

• Work location: Borivali, Mumbai, Maharashtra
• Vacancies: 5
• Employment type: Full time
• Interview: 11:00 am - 3:00pm | Monday to Saturday
• Work type: On-site
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Landmark Group today.