Customer Service Coordinator

Latteys Industries Limited wants to bring on a Customer Service Coordinator for its Naroda GIDC, Ahmedabad team. 2 candidates will be hired for this role. You can earn up to ₹30,000/month.

In the employer’s words

Operate Machinery And Oversee Production Processes To Ensure Quality Standards. Monitor Workflows And Address Technical Issues Promptly. Collaborate With Teams To Meet Production Targets And Timelines. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel, Record Management | Skills Needed : Email, Computer

Day-to-day work

• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Salary and benefits

You will be paid ₹25,000 – ₹30,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Advanced Excel, Basic Excel, Computer, Email, Record Management
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel, Record Management
• Skills Needed: Email, Computer
• You are patient and customer-first

Job at a glance

• Location: Naroda GIDC, Ahmedabad, Gujarat
• Job type: Full time
• Interview timings: 10:00 AM - 5:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Latteys Industries Limited today.