Telecaller

Looking for a Telecaller role in Borivali West, Mumbai? Legal Firm is hiring now. The pay goes up to ₹18,000/month. 2 candidates will be hired for this role.

Note from the employer

Make Outbound Calls To Potential And Existing Customers.Handle Inbound Calls And Respond To Customer Inquiries.Explain Products Or Services And Generate Leads Or Sales.Follow Up With Prospective Customers And Maintain Regular Communication.Maintain Accurate Records Of Calls, Customer Interactions, And Follow-Ups. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Compensation

You will be paid ₹15,000 – ₹18,000 per month.

Job at a glance

• Work location: Borivali West, Mumbai, Maharashtra
• Openings: 2
• Work mode: Work from office
• Employment type: Full time
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Legal Firm today.