Tech Support Executive

A new Tech Support Executive role is open at Leonas IT Solutions, Ameerpet, Hyderabad. The pay goes up to ₹17,000/month. There are 5 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹17,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi and English, Typing speed, Active listening and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Position details

• Work location: Ameerpet, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Leonas IT Solutions.