Customer Care Executive

Loan Master Fin Services Pvt Ltd wants to bring on a Customer Care Executive for its Janak Puri, Delhi team. The team is filling 10 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹20,000 – ₹25,000 per month.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Typing speed, Hindi and English, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply

Key responsibilities

As a Customer Care Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• You will escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.

Job at a glance

• Work location: Janak Puri, Delhi, Delhi
• Work mode: Office-based
• Openings: 10
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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