Email Support Executive

A new Email Support Executive role is open at Logix Staffing Pvt Ltd, Belapur West, Mumbai. The pay goes up to ₹25,000/month. 29 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound | Languages : Telugu, Tamil, Malayalam, Marathi, Hindi, English

Salary and benefits

Compensation: ₹16,000 – ₹25,000 per month.

Your responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Malayalam, Marathi, Tamil, Telugu
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Telugu, Tamil, Malayalam, Marathi, Hindi, English
• A patient, customer-first attitude

Job at a glance

• Work location: Belapur West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 29
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Logix Staffing Pvt Ltd.