International Voice Process Agent

Logix Staffing Private Limited wants to bring on an International Voice Process Agent for its Thane West, Mumbai team. 22 candidates will be hired for this role. The pay goes up to ₹22,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Outbound | Marketing | Languages : English

Pay and perks

You will be paid ₹15,000 – ₹22,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, International, Marketing, Outbound
• Basic English
• Freshers can apply
• Type: International, Outbound
• Marketing
• Languages: English
• Someone customer-first and patient

Key responsibilities

As an International Voice Process Agent, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 22
• Working hours: 3 :00 PM to 12 : 00 AM | Monday to Friday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Logix Staffing Private Limited reviews applications regularly.