Tele Sales - Customer Retention

Lovelocal wants to bring on a Tele Sales - Customer Retention for its Andheri East, Mumbai team. There are 10 open positions. The pay goes up to ₹30,000/month.

Employer’s description

Build And Maintain Strong Relationships With Existing Customers. Ensure High Customer Retention By Providing Excellent Support And Engagement. Drive Repeat Orders Through Regular Follow-Ups And Personalized Communication. Identify Upselling And Cross-Selling Opportunities. Address Customer Concerns And Resolve Issues To Improve Satisfacti. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Sales

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, Inbound and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Sales
• A patient, customer-first attitude

Salary and benefits

Compensation: ₹25,000 – ₹30,000 per month.

Position details

• Job location: Andheri East, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 10
• Timings: 10:00 AM - 7:00 PM | Tuesday to Sunday

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