Telecaller

M K Univeraity Nerul Centre has an opening for a Telecaller based in Nerul, Mumbai. You can earn up to ₹30,000/month. There are 15 open positions.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

What you get

You will be paid ₹10,000 – ₹30,000 per month.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Hindi and English, Complaint handling and CRM tools
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Quick facts

• Work location: Nerul, Mumbai, Maharashtra
• Work type: Work from office
• Openings: 15
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to M K Univeraity Nerul Centre today.