Customer Care Executive

M4 Marry is looking for a Customer Care Executive to join its team in Egmore, Chennai. Salary is up to ₹28,000/month. There are 30 open positions.

Employer’s description

A Telecaller Initiates, Receives, And Manages Phone Calls To Promote Products, Generate Leads, Or Provide Customer Support. Their Primary Role Involves Engaging With Prospects, Explaining Services, Handling Inquiries, And Meeting Sales Quotas While Maintaining Accurate Customer Databases. 1 - 2 Years Experience Compulsory. | Languages : English, Tamil

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Tamil

Salary

Salary: ₹17,000 – ₹28,000 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: Egmore, Chennai, Tamil Nadu
• Vacancies: 30
• Job type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 10:00 AM - 3:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by M4 Marry.