Customer Care Executive

M5 Continent Logistics Solution Pvt Ltd is looking for a Customer Care Executive to join its team in Bamnoli, Delhi. You can earn up to ₹35,000/month. The team is filling 5 vacancies.

Employer’s description

Handle Inbound & Outbound Customer Calls For Queries And Support Provide Information On Shipment Status, Delivery Timelines, Rates & Documentation Manage And Resolve Customer Complaints In A Timely Manner Coordinate Pickup Requests With Operations Team Explain Required Documents For International Shipments (Invoice, Packing List, Kyc, Etc.). 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Gujarati, Punjabi, Marathi, Hindi, English

Roles and responsibilities

As a Customer Care Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹25,000 – ₹35,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Gujarati, Hindi, Inbound, Marathi, Outbound, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Gujarati, Punjabi, Marathi, Hindi, English
• Someone calm under pressure and customer-first

Quick facts

• Work location: Bamnoli, Delhi, Delhi
• Employment type: Full time
• Work mode: Work from office
• Openings: 5
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 11:00 AM - 7:30 PM | Monday to Saturday

Click Apply to send your profile to M5 Continent Logistics Solution Pvt Ltd. It takes less than a minute.