Senior Telecaller

Magic World is looking for a Senior Telecaller to join its team in Ghatkopar East, Mumbai. Salary is up to ₹25,000/month.

Note from the employer

Phone Operator. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Typing speed, Active listening, Hindi and English, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Salary and benefits

The salary for this role is ₹17,000 – ₹25,000 per month.

Quick facts

• Work location: Ghatkopar East, Mumbai, Maharashtra
• Interview timings: 12:00 am - 8:00pm | Monday to Saturday
• Timings: 11 am - 9:30pm | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Work type: On-site

Apply today and take the next step in your career with Magic World.