Senior Telecalling Officer

Join Mahakali Computer And Stationers as a Senior Telecalling Officer in Charni Road East, Mumbai. You can earn up to ₹30,000/month. 5 candidates will be hired for this role.

Employer’s description

Telecalling Officer Minimum Experience 2-3 Year Corporate Marketing Calling. More Than 2 Years Experience Compulsory. | Marketing | Languages : English, Marathi, Gujarati

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Gujarati, Marathi, Marketing
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: English, Marathi, Gujarati
• You are customer-first and patient

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.

Salary and benefits

You will be paid ₹25,000 – ₹30,000 per month.

Job details

• Job location: Charni Road East, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 5

Apply today and take the next step in your career with Mahakali Computer And Stationers.