Customer Care Manager

Start your next role as a Customer Care Manager with Mahalaxmi Automotives (Maruti Suzuki) in Model Colony, Pune. You can earn up to ₹30,000/month.

In the employer’s words

1.1Ensure 100% Presence At The Time Vehicle Delivery1.2To Issue 100% Delivery Kit Along With Gift For Each Delivery1.3Ensure 100% Customer Meet Calls1.4To Update & Ensure 20 Day Visit Report Along With Gift Tracker1.5Responsible For Collecting Tax Receipt Calling Along With Issue Report 1.6Preparation Of Customer Meet Report Along With. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, Marathi, English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Salary and benefits

You will be paid ₹22,000 – ₹30,000 per month.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Marathi and Sales
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, Marathi, English
• Someone customer-first and patient

Quick facts

• Job location: Model Colony, Pune, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 1

Click Apply to send your profile to Mahalaxmi Automotives (Maruti Suzuki). It takes less than a minute.