Customer Support Representative (Cs...

Mailtus Insurance is hiring a Customer Support Representative (Cs... in Goregaon East, Mumbai. The team is filling 2 vacancies. Great for first-time job seekers. You can earn up to ₹22,000/month.

Employer’s description

Handle Inbound And Outbound Customer Calls.Assist Customers With Health Insurance Policy Information, Renewals, Endorsements, And Claims.Resolve Customer Queries And Complaints Professionally.Coordinate With Insurance Companies And Tpas For Claim Processing.Maintain Customer Records In Crm/Software.Follow Up On Pending Documents And Claim Status.Ensure High Customer Satisfaction And Adherence To Company Processes. Languages : English, Hindi, Marathi

Salary and benefits

Salary: ₹20,000 – ₹22,000 per month, based on skills and experience.

Eligibility

• Open to freshers
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi
• You are customer-first and patient

What the job involves

• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Goregaon East, Mumbai, Maharashtra
• Work type: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Mailtus Insurance.