Telecaller

Maitri Tours & Travels wants to bring on a Telecaller for its Navi Mumbai, Mumbai team. Salary is up to ₹7,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Typing speed, CRM tools, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• Someone patient and customer-first

Salary and benefits

You will be paid ₹5,000 – ₹7,000 per month.

Job details

• Job location: Navi Mumbai, Mumbai, Maharashtra
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Maitri Tours & Travels reviews applications regularly.