International Voice Process Agent

Makshi Infotech Pvt Ltd is hiring an International Voice Process Agent in Thane West, Mumbai. Salary is up to ₹30,000/month. 30 candidates will be hired for this role.

Employer’s description

We Are Seeking A Confident And Customer-Focused International Calling Executive To Handle Outbound And/Or Inbound Calls With International Customers. The Ideal Candidate Should Possess Excellent English Communication Skills, A Customer-Centric Approach, And The Ability To Achieve Assigned Performance Targets While Maintaining High Service Standards. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : English

What you get

The salary for this role is ₹20,000 – ₹30,000 per month.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• Someone customer-first and patient

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Makshi Infotech Pvt Ltd.