Customer Care Executive

Manan Sharma (Shell Consultancy) has an opening for a Customer Care Executive based in Sector 18 - Gurgaon, Delhi. Freshers can apply. Salary is up to ₹25,000/month. The team is filling 30 vacancies.

In the employer’s words

Lob = Phone Pe - Cxwork Mode = Work From Officeprocess = Domestic Processposition = Customer Success Associateheadcount 80 Profilesinterview Mode = Hr Round; Ops Round;Versant; Client Roundposition = Customer Support Executiveskillset = Excellent Coms In English/Hindi (Verbal And Written Communication Skills)Qualification = Graduation Manda. Type : Inbound, Outbound, Sales, Domestic, International | Marketing | Languages : English

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound, International, Marketing, Outbound, Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales, Domestic, International
• Marketing
• Languages: English

Quick facts

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Work type: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Manan Sharma (Shell Consultancy).