Quality Manager

Looking for a Quality Manager role in Navi Mumbai, Mumbai? Mangopaw Technologies And Solutions Private Limited is hiring now. The pay goes up to ₹35,000/month. The team is filling 5 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Marketing and Sales
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English
• You are patient and polite

Compensation

You will be paid ₹25,000 – ₹35,000 per month.

Key responsibilities

• You'll identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Position details

• Location: Navi Mumbai, Mumbai, Maharashtra
• Vacancies: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

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