Bpo Team Leader, Trainer, Qa, Am

Maple Consulting Services is looking for a Bpo Team Leader, Trainer, Qa, Am to join its team in All Mumbai, Mumbai. You can earn up to ₹35,000/month. There are 30 open positions.

Employer’s description

Need Team Leader, Trainer, Qa, Am For Bpo. Candidate Should Have Minimum 1 Year On Paper Experience As Tl, Qa, Am, Trainer In Bpo. Sales Experience Is Added Advantage. 1 - 2 Years Experience Compulsory. | Languages : English

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A calm under pressure, customer-first attitude

Salary and benefits

Compensation: ₹25,000 – ₹35,000 per month.

Job details

• Job location: All Mumbai, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time

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