International Voice Process Agent (...

Maple Counsulting Services is hiring an International Voice Process Agent (... in Bhayander West, Mumbai. 30 candidates will be hired for this role. Salary is up to ₹35,000/month.

Employer’s description

International Customer Service ( Us-Voice) / 1St & 3Rd Party Collections (Us-Voice). Hsc & Graduates With 6 Months International Bpo Exp Can Apply. Need Good English Communication Only. This Is Us Shift Or 24*7 Shift (Including Night Shift). 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Typing speed and Active listening
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

What the job involves

In this role, you will:

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹28,500 – ₹35,000 per month, based on skills and experience.

Job details

• Work location: Bhayander West, Mumbai, Maharashtra
• Working hours: US Shift / 24*7 Shift (including night shift)
• Work type: On-site
• Openings: 30
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Maple Counsulting Services.