Bpo Team Leader, Am, Qa, Trainer

Maple is hiring a Bpo Team Leader, Am, Qa, Trainer in Airoli, Mumbai. Salary is up to ₹35,000/month. There are 30 open positions.

In the employer’s words

Urgent Opening For Team Leader, Quality Analyst, Trainer, Am For Bpo. Need Relevant Experience In Bpo As Tl, Qa, Am And Trainer For Minimum 1 Year On Paper Mandatory. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

What you get

Compensation: ₹25,000 – ₹35,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• You are patient and customer-first

Your responsibilities

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Openings: 30
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.