Bpo Team Leader, Qa, Trainer

Join Maple as a Bpo Team Leader, Qa, Trainer in Airoli, Mumbai. There are 30 open positions. The pay goes up to ₹32,000/month.

In the employer’s words

Urgent Opening For Bpo Required Team Leader, Quality Analyst, Trainer , Trainer Cum Qa And Assistant Manager For Bpojob Location: Thane, Airoli, Ghansoli, Maladneed Minimum 1-2 Year On Paper Experience As Tl, Qa, Am, Trainer Relevant Field In Bpo Hsc/Graduate Both Can Apply Salary: Upto 35K In Hand Need Candidates From Customer Service, Sales, Real Estate, Banking Process, Collection Process Background Call Directly. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Pay and perks

Compensation: ₹25,000 – ₹32,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• Someone calm under pressure and customer-first

Position details

• Work location: Airoli, Mumbai, Maharashtra
• Work type: Work from office
• Job type: Full time
• Vacancies: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday

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