Bpo Team Leader, Qa, Trainer

Looking for a Bpo Team Leader, Qa, Trainer role in Malad, Mumbai? Maple is hiring now. The team is filling 30 vacancies. You can earn up to ₹35,000/month.

Employer’s description

Urgent Opening For Bpo Required Team Leader, Quality Analyst, Trainer , Trainer Cum Qa And Assistant Manager For Bpojob Location: Thane, Airoli, Ghansoli, Maladneed Minimum 1-2 Year On Paper Experience As Tl, Qa, Am, Trainer Relevant Field In Bpo Hsc/Graduate Both Can Apply Salary: Upto 35K In Hand Need Candidates From Customer Service, Sales, Real Estate, Banking Process, Collection Process Background Call Directly. 1 - 2 Years Experience Compulsory. | Languages : English

Pay and perks

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone patient and calm under pressure

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Malad, Mumbai, Maharashtra
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Work type: On-site
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Maple.