Bpo Team Leader,Trainer

Maple is looking for a Bpo Team Leader,Trainer to join its team in Malad, Mumbai. There are 30 open positions. Salary is up to ₹30,000/month.

Employer’s description

Need Team Leader And Trainer For Insurance Process For Bpo . Need Minimum 1 Year On Paper Experience As Tl Trainer Mandatory. General Insurance Experience Candidates Can Also Apply. Candidate Should Be Well Versed With Kpi Kra Attrition Shrinkage Etc. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi

Salary and benefits

The salary for this role is ₹25,000 – ₹30,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

Job details

• Location: Malad, Mumbai, Maharashtra
• Work mode: On-site
• Openings: 30
• Employment type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Maple.