Bpo Team Leader,Trainer,Qa

Maple is looking for a Bpo Team Leader,Trainer,Qa to join its team in Thane, Mumbai. You can earn up to ₹32,000/month. There are 30 open positions.

In the employer’s words

Need Minimum 1 Year Experience As Tl, Qa, Trainer,Am For Bpo On Paper Mandatory. Candidates Should Be Well Versed With Kpi Kra Attrition Shrinkage Etc. Sales Experience Is Added Advantage. 1 - 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and calm under pressure

Compensation

You will be paid ₹25,000 – ₹32,000 per month.

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Quick facts

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Work mode: Office-based
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.