Bpo Team Leader,Trainer, Qa

Join Maple as a Bpo Team Leader,Trainer, Qa in Andheri, Mumbai. 25 candidates will be hired for this role. The pay goes up to ₹32,000/month.

Note from the employer

Urgent Opening For Team Leader, Call Quality Analyst, Trainer For Bpo. Need Relevant Experience As Tl, Trainer, Qa For Minimum 1 Year On Paper. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are calm under pressure and polite

What you get

Compensation: ₹25,000 – ₹32,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Andheri, Mumbai, Maharashtra
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 25
• Job type: Full time
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.