Bpo Team Leader, Trainer, Qa

Maple has an opening for a Bpo Team Leader, Trainer, Qa based in Airoli, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹32,000/month.

Note from the employer

Urgent Opening For Bpo Required Team Leader, Quality Analyst, Trainer , Trainer Cum Qa And Assistant Manager For Bpojob Location: Thane, Airoli, Ghansoli, Maladneed Minimum 1-2 Year On Paper Experience As Tl, Qa, Am, Trainer Relevant Field In Bpo Hsc/Graduate Both Can Apply Salary: Upto 35K In Hand Need Candidates From Customer Service, Sales, Real Estate, Banking Process, Collection Process Background Call Directly. 1 - 2 Years Experience Compulsory. | Languages : English

What the job involves

As a Bpo Team Leader, Trainer, Qa, your work will include:

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone calm under pressure and customer-first

What you get

You will be paid ₹25,000 – ₹32,000 per month.

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 30
• Work mode: Work from office
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.