Bpo Team Leader,Trainer,Qa

Maple is hiring a Bpo Team Leader,Trainer,Qa in Andheri, Mumbai. There are 30 open positions. The pay goes up to ₹32,000/month.

Employer’s description

Urgent Opening For Tl, Quality Analyst,Trainer, For Bpo. Need Minimum 1 Year Experience On Paper As Tl, Trainer, Qa . 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Roles and responsibilities

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹25,000 – ₹32,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• Someone polite and customer-first

Job at a glance

• Work location: Andheri, Mumbai, Maharashtra
• Work type: Office-based
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Maple today.