Bpo Team Leader, Trainer, Qa

Maple has an opening for a Bpo Team Leader, Trainer, Qa based in Airoli, Mumbai. You can earn up to ₹35,000/month. 30 candidates will be hired for this role.

In the employer’s words

Need Team Leader, Trainer Qa, Am For Bpo. Need Relevant On Paper Experience As Tl Qa Am, Trainer For Minimum 1 Year. Candidate Should Be Well Versed With Kpi Kra Attrition Shrinkage Etc. 1 - 2 Years Experience Compulsory. | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone calm under pressure and patient

What you get

Compensation: ₹25,000 – ₹35,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.