Bpo Telecaller Inbound Process

Maple has an opening for a Bpo Telecaller Inbound Process based in Airoli, Mumbai. The pay goes up to ₹30,000/month. 30 candidates will be hired for this role.

Employer’s description

Urgent Opening For Inbound (Purely Customer Service)E-Commerce Voice Process Job Location: Airolihsc/Graduate With Minimum 6 Months On Paper Experience Can Apply Need Excellent English Communication Skills Only Salary: 24K To 28K In Hand Shift: Rotational Day Shift Call Directly. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• A polite, calm under pressure attitude

Salary

Salary: ₹22,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Vacancies: 30
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office

Click Apply to send your profile to Maple. It takes less than a minute.