Customer Service Voice Process

A new Customer Service Voice Process role is open at Maple, Bhayander, Mumbai. Salary is up to ₹30,000/month. The team is filling 10 vacancies.

Employer’s description

Fluent English / Hindi Required / Hsc Passed Fresher Also Can Apply / Day Shift. Type : Sales | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Type: Sales
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are patient and polite

Pay and perks

Compensation: ₹25,000 – ₹30,000 per month.

What you will do

As a Customer Service Voice Process, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Bhayander, Mumbai, Maharashtra
• Vacancies: 10
• Work mode: On-site
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Maple.