Email And Chat

Maple has an opening for an Email And Chat based in Thane, Mumbai. Salary is up to ₹19,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Key responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.

Compensation

Compensation: ₹15,000 – ₹19,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Domestic, English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.