Email Support Executive

Maple has an opening for an Email Support Executive based in Malad, Mumbai. No experience? You can still apply. Salary is up to ₹22,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.Versant 5/6. Type : Domestic | Languages : English

What you will do

As an Email Support Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Domestic and English
• Good English
• Freshers can apply
• Type: Domestic
• Languages: English
• You are polite and patient

Pay and perks

The salary for this role is ₹16,000 – ₹22,000 per month.

Quick facts

• Job location: Malad, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.