Inbound And Outbound Process

Start your next role as an Inbound And Outbound Process with Maple in Airoli, Mumbai. The team is filling 30 vacancies. Salary is up to ₹22,000/month.

Employer’s description

Inbound And Outbound Process. Languages : English, Hindi, Marathi, Kannada, Bengali, Telugu, Tamil, Malayalam

Compensation

The salary for this role is ₹15,000 – ₹22,000 per month.

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Candidate profile

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Kannada, Bengali, Telugu, Tamil, Malayalam
• A patient, polite attitude

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Work type: Work from office
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Maple.