Inbound Customer Service Advisor

Maple is looking for an Inbound Customer Service Advisor to join its team in Thane West, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹26,000/month.

Note from the employer

*Customer Service Process*1 Year Experience Into Inbound Customer Service(1 Year Into The Same Company)No Gap More Than 3 Monthsage - 30 Max Salary Upto 22K In-Hand 26Ctc Sunday Offgood Communication Skills 9Am To 6Pm. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : English

Roles and responsibilities

• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: English
• A calm under pressure, polite attitude

Pay and perks

Salary: ₹16,000 – ₹26,000 per month, based on skills and experience.

Quick facts

• Work location: Thane West, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Maple today.