International Back Office Process

Maple is looking for an International Back Office Process to join its team in Vashi, Mumbai. You can earn up to ₹15,000/month. The team is filling 30 vacancies.

Employer’s description

Dear Team,Urgent Opening For Non-Voice Process Job Location: Vashi Urgent Hiring Non- Voice (Us Process) Process: Assurant Us Mortgage Verification Role: Customer Support Work Profile: Verify Employment, Address, Education & Identity Review Documents & Update Systems. Us Hrs/Institutes Email Follow-Ups Follow Sop, Tat & Data Privacy Eligibility: Graduate (Freshers Welcome) / Hsc 6 Months Bpo Age: 1838 Years Location: Vashi Shift: 5:30 Pm 2:30 Am / 6:30 Pm 3:30 Am Week Off: Satsun (Fixed) Cab: Pick & Drop Salary: 14,500 In-Hand Incentives Up To 13K Interview: Hr Typing (30 Wpm/90) Ops Transport Route:Trans Harbor, Harbor, Central, Western Lines Docs: Education, Id, Address Proof, Experience Docs. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone calm under pressure and polite

Salary

Salary: ₹14,000 – ₹15,000 per month, based on skills and experience.

Day-to-day work

• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Vashi, Mumbai, Maharashtra
• Vacancies: 30
• Timings: 02:30 pm - 2:30am | Monday to Friday
• Work mode: Work from office
• Interview timings: 4:00 pm - 8:00pm | Monday to Saturday
• Job type: Full time

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