International Bpo Executive

A new International Bpo Executive role is open at Maple, Malad, Mumbai. The pay goes up to ₹35,000/month. The team is filling 30 vacancies.

In the employer’s words

International Us Process. Need Fluent English Communication Skills Only. Need Minimum 6 Months On Paper Experience In Bpo. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off . International Bpo Experience Is Added Advantage. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Salary and benefits

The salary for this role is ₹21,000 – ₹35,000 per month.

Roles and responsibilities

As an International Bpo Executive, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, International
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• Someone customer-first and polite

Quick facts

• Work location: Malad, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Openings: 30
• Timings: 24*7 rotational shifts | Monday to Friday
• Job type: Full time

Ready to start? Upload your resume and apply to Maple today.