International Bpo Executive

Maple wants to bring on an International Bpo Executive for its Thane, Mumbai team. There are 30 open positions. The pay goes up to ₹35,000/month.

In the employer’s words

International Us Process. Need Fluent English Communication Skills Only. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off. Need Minimum 6 Months On Paper Experience In Bpo Mandatory. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Salary and benefits

You will be paid ₹21,000 – ₹35,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, International
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• Someone polite and patient

What the job involves

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Openings: 30
• Timings: 24*7 rotational shifts | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.