International Bpo Executive

Maple wants to bring on an International Bpo Executive for its Thane, Mumbai team. You can earn up to ₹35,000/month. The team is filling 30 vacancies.

Employer’s description

International Us Process. Need Fluent English Communication Skills Only. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off. 1 - 2 Years Experience Compulsory. | Languages : English

Salary

The salary for this role is ₹25,000 – ₹35,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and calm under pressure

Position details

• Job location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 09:30 pm - 6:30am | Monday to Friday
• Vacancies: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Office-based

Click Apply to send your profile to Maple. It takes less than a minute.