International Bpo Executive

Maple wants to bring on an International Bpo Executive for its Malad, Mumbai team. The pay goes up to ₹35,000/month. There are 30 open positions.

Note from the employer

Need Fluent English Communication Skills. This Is 24 By 7 Rotational Shifts. This Includes Night Shift. This Is 5 Days Working And 2 Rotational Week Off. 1 - 2 Years Experience Compulsory. | Languages : English

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and patient

Salary

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Job details

• Location: Malad, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Shift: 09:30 pm - 6:30am | Monday to Friday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.